On March 9, 2020, city council directed staff to prepare and deliver a notice of default to Rideau Transit Group (RTG), requiring it to provide a plan and schedule by March 31, 2020, for how it intends to fix ongoing issues. The notice of default is a contractual notice advising RTG that it is not fulfilling its obligations under its contract with the City. This escalation of the City’s legal rights is in response to RTG’s failure to provide reliable service with the vehicles, stations, and across the system since service started last September.
The City received a plan from RTG on March 31, 2020. City staff undertook a careful review of the plan provided by RTG with support from its external technical advisors. Plans were then presented at council on April 8, 2020.
Short-term plans include modifications to vehicle brakes, passenger doors, traction power, and software updates to vehicles and infrastructure. Long-term plans include modifications to the overhead catenary system, switch heaters, vehicle HVAC, and infrastructure updates.
Overall, the plan presented did not meet requirements and was missing key timelines. As it was unacceptable, the city has requested that RTG present a revised plan to council in May with tight timeline on all required fixes.
The full update provided to council can be viewed below: