Message from Mathieu and team, 

First and foremost, I want to thank the community for taking precautions including social distancing to prevent the spread of this virus. This is obviously unchartered territory and we know there are many impacts, but we are all in this together, and as a community, I know we care for one and other.

As the information continues to evolve, we are offering you updates of the most recent information.

For the latest and more in-depth information visit Ottawa Public Health


The city of Ottawa now has 13 confirmed cases in the City. These cases are related to travel that occurred prior to the advice of self-isolation upon return. According to Vera Etches, Medical Officer of Health, the likelihood of a “community spread” is now possible. Ms. Etches is asking that all people in Ottawa increase their practice of social distancing (limit non-essential trips out of the home, stay 1 to 2 meters away from other people)

In addition, OPH is asking children stay home from daycare and check to see if working from home is an option.

Stay up to date on the latest COVID-19 developments by following Ottawa Public Health on Twitter and Facebook


Current evidence suggests person-to-person spread is efficient when there is close contact.

A comprehensive list of what you can do to help slow the virus Canada.ca


Risk to Canadians is low for the general public. Self-isolation is recommended for all travellers. More information is available at Canada.ca

Travel Advisories:

The Government of Canada has issued a official Global Travel Advisory – Canadians are asked to avoid all non-essential travel outside of Canada to help limit the spread of COVID-19.

A list of destinations and advisories is available at  travel.gc.ca


The request to stay at home and social distancing is in an effort to keep members of our community who are more vulnerable to COVID-19 than others. Social distancing involves taking steps to limit the number of people you come into close contact with. This will help to limit the spread of COVID-19 in the community.

Ottawa Community Housing 

OCH has decided that effective Monday, March 16, 2020, all OCH offices will be closed to tenants and members of the public. The target date for resuming normal operations is April 5, 2020.  To further preventative measures, OCH has also directed employees to work from home where operationally feasible.

OCH’s 24/7 Call Centre (613-731-1182) will remain open, and staff providing core services will continue to offer assistance and will be available to speak with tenants for the following services:

• Community Safety Services

• Emergency Maintenance Services

• Rental and Lease Services

• Rent Collection

• Housing Administration

OCH has undertaken additional preventative measures to ensure properties are sanitized and cleaned thoroughly and often. Commonly touched areas (elevator buttons, doorknobs, etc.) will be cleaned multiple times a day as needed.

For tenants in Seniors Buildings, OCH staff are working with tenant leaders in these communities to ensure neighbours are being checked up on via phone and email to provide support where needed.


The Ottawa Food Bank said they will remain open and ensure no disruption in service will take place.

Modifications to service will take place, which includes pre-packed hampers.

Soap and information about how to prevent spreading the virus is also available at most locations.

Visit the Ottawafoodbank.ca for a list of local agencies.

Please call ahead, as times and services might have changed.

Donate: If you can donate to the Ottawa Food Bank today.


Although you are being asked to stay home, you can still go outside, go to the park or go to the grocery store – just maintain a safe distance of 1 to 2 meters away from others.

Different businesses in the community are offering modified services – please check with individual retail services and businesses for updates.


There are a number of closures and retail outlets making changes to hours

City facilities:

All City of Ottawa recreation and cultural facilities and Ottawa Public Library branches closed March 16 and will remain closed until further notice.

All recreation and cultural facilities, including recreation complexes, community centers, arenas, swimming pools, theatres and museums are closed.

Performances at the Shenkman and Meridian Theatres are cancelled.

The following City facilities and services are open at this time:

Client service centres

Ottawa City Hall

For the most update information please visit Ottawa.ca

Malls: St. Laurent Mall and the Rideau Centre have altered their operating hours 11 a.m. to 7 p.m.

Please check online for updates.

Museums: All national museums in the National Capital Region are closed until further notice.

There are some online resources, including virtual tours of 12 famous museums through Google – to help keep self-isolation a little more exciting for you and your family.