As discussed at the Finance and Economic Development Committee meeting of September 10, staff committed to reviewing bus route changes that had been implemented in anticipation of a fall launch of the Confederation Line. Staff undertook this review to identify any adjustments that could be implemented rapidly to improve connectivity and reduce walking distances for customers. The goal of the review was to identify bus route adjustments that provide maximum benefit to customers and could be implemented immediately.

The purpose of this memo is to summarize the results of this review and describe the bus route adjustments that will be made. All adjustments have been discussed and agreed upon with the Councillors representing the areas affected and will be implemented on Monday, October 15, 2018.

  • Route 11 – Downtown
    • The downtown loop of Route 11 will be expanded, to provide improved connections. Buses to downtown will operate from Bank, east on Slater, north on Metcalfe, east on Wellington, and south on Elgin to the stop at Queen. Westbound buses will operate from Elgin, west on Albert to Bank, and then south on Bank as normal. This change will improve connections to Routes 61, 62, 85, 86, 87, 91, 94, 95, and 97 at Slater/Bank, to Route 12 at Queen/Metcalfe, and from Routes 61, 62, 85, 86, 87, 91, 94, 95, and 97 at Albert/Bank. Please see the attached map.
    • Selected Monday-Friday eastbound trips will be extended to end at Mackenzie King Station rather than Elgin, to bring customers directly to the Rideau Centre.
  • Route 11 – West
    • Route 153, an existing limited-service community route operating between Carlingwood and Lincoln Fields Station, will be revised so that some trips are extended east to Tunney’s Pasture Station and west to Bayshore Station. This will provide a limited continuous service along Wellington Street and Richmond Road, seven days a week, generally parallel to the western part of Route 11. The extended trips will provide new direct connections between locations on Richmond Road east and west of Lincoln Fields Shopping Centre, as well as new direct connections between residential locations near Westboro Station and shopping destinations along Wellington Street and Richmond Road. This route will incorporate the current Route 151, which will no longer operate. Please see the attached map.
  • Route 12
    • Selected westbound trips in the morning peak period from Monday to Friday will be extended west on Queen to end at Bank. This will further reduce walking distances to destinations downtown. Until construction progress allows the operation of buses on Queen west of O’Connor, these trips will end on Albert at Bank. Please see the attached map.
  • Route 19
    • A new school trip, Route 620, has already been implemented in the afternoon, providing a direct connection from Ottawa Technical Secondary School to St-Laurent Station.
    • Additional bus stops have already been implemented at Marier and Longpré to improve connection opportunities between Routes 19 and 20.
    • The location of a bus stop at McArthur/Olmstead has already been revised to ensure convenient service for customers.
  • Route 20
    • Additional bus stops have already been implemented at Marier and Longpré to improve connection opportunities between Routes 19 and 20.
  • Route 34
    • A stop will be added at Montréal Road for both westbound and eastbound trips, to improve connections to and from nearby employment locations.
  • Route 38
    • Customer service staff were assigned to Trim Station in early September and additional signage has been posted at Trim Station to advise customers to use Routes 22, 91, and 95 for the most direct trip to downtown. This has reduced crowding on Route 38.
    • A stop will be added at Montréal Road for both westbound and eastbound trips, to improve connections to and from nearby employment locations.
  • Route 80
    • A new southbound trip will be added from Tunney’s Pasture Station to Antares at approximately 6:51 p.m. This will extend 15-minute service until after 7:00 p.m., ensuring that there is frequent service for customers connecting from downtown at the end of the afternoon peak period.
  • Route 89
    • An early morning trip on Route 105 has already been extended to start at Tunney’s Pasture, coordinated with the arrival of an early trip on Route 89.
    • Two new southbound trips will be added from Tunney’s Pasture Station at approximately 6:00 and 6:30 p.m. This will extend 15-minute service until approximately 6:45 p.m., ensuring that there is frequent service for customers connecting from downtown at the end of the afternoon peak period.
  • Route 138
    • New bus stops are being added on Orléans Boulevard north of Fortune to reduce walking distances to and from residential and commercial locations in the area.

Details of these service changes will be communicated to customers over the next two weeks with a public service announcement and use of printed and electronic materials including maps, pamphlets on Routes 11, 12, 151, and 153, and on-street signage. There will be extensive materials online and all affected bus stops and bus destination signs will be updated. Please direct customers to www.octranspo.com or to the OC Transpo Customer Service Centre at 613-741-4390 for more information.